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FREQUENTLY ASKED QUESTIONS


Where is the Festival located?
M3F is located on the east side of Margaret T. Hance Park at 1200 N 1st Street, Phoenix, AZ 85004.

How can I purchase tickets?
Click this link to purchase tickets!

When do tickets go on sale?
Tickets are on-sale now by clicking HERE!

What ticket types are available for purchase?
We offer single-day GA and VIP tickets, as well as 3-day GA and VIP tickets.

What is included in each ticket type?
Single-Day General Admission: This includes single day general admission and access to the Festival grounds at Margaret T. Hance Park in downtown Phoenix on either Friday, Saturday, or Sunday. Ages 10 and under free.

3-Day General Admission:
This includes general admission to the Festival grounds at Margaret T. Hance Park on Friday, Saturday, and Sunday. Ages 10 and under free.

Single-Day VIP:
This includes admission to the Festival grounds and VIP area at Margaret T. Hance Park on either Friday, Saturday, or Sunday. This also includes meals/snacks, five beers or mixed drinks, complimentary chair massages, access to the Poser Deck, private bathrooms, VIP exclusive entrance, valet parking (only with purchase of four VIP tickets in a single transaction) and many other amenities only found within the VIP experience. VIP section will give you a view of the main stage only.

3-Day VIP:
This includes admission to the Festival grounds and VIP area at Margaret T. Hance Park during each day of the Festival (Friday, Saturday, and Sunday). Also included in the ticket price are meals/snack, five beers or mixed drinks (per day), complimentary chair massages, access to the Poser Deck, private bathrooms, VIP exclusive entrance, valet parking (only with purchase of four VIP tickets in a single transaction) and many other amenities only found with the VIP experience. VIP section will give you a view of the main stage only.

Food will be served in the VIP Area:
More info to come.

Will I be able to purchase tickets at the gate?
Yes, tickets may be purchased at the gate on the day of the show. However, availability is not guaranteed as tickets may sell out and gate prices will be higher than pre-purchasing.

Do I need to bring a physical copy of the ticket to enter the Festival?
No, digital copies on phones will be accepted.

Can I exchange/return my ticket?
No exchanges or returns allowed.

When do the gates open?
Friday March 6: 1:30 PM
Saturday March 7: 1:00 PM
Sunday March 8: 1:00PM

Is re-entry allowed?
Yes, you may exit and re-enter with a wristband on. However, it is under our discretion to prohibit entry if wristbands have been tampered with.

What if I lose my wristband? Can I still get into the Festival?
You will need to bring your ID to the ticketing box office where they can look up your order. Once verified, they will give you a new wristband. However, it is under our discretion to prohibit entry if wristband loss becomes excessive. You will not be able to get a new wristband without ID.

Will children under a certain age be able to attend for free?
Children under the age of 10 can enter the Festival for free.

Is the Festival accessible to people with disabilities?
Yes, the park is ADA compliant.

Is there transportation to and from the Festival?
Lyft, Uber, taxis and the Light Rail are available.

Will there be bike racks?
Yes, bike racks are available outside of Festival grounds near our main entrance at 2nd Street and Portland. Bikes will not be permitted within the grounds.

Are food and water available? Will there be gluten-free/vegetarian options?
There are water refill stations at the Festival where you can fill up your water bottles; you may also purchase bottled water at drink tents. There are food trucks that offer a wide variety of choices, including vegetarian and gluten-free options. Please visit our Experience page for a complete list of vendors.

What are the rules on credit cards and debit cards? Will there be ATMs at the Festival?
Cash, debit and credit are accepted on-site. There will also be ATM's as a few of the independent vendors are cash only.

What can I bring/What can I not bring?
Please see below for our Rules & Regulations.

How can I obtain press or photo credentials?
Please email David Warfle at david@M3Ffest.com or Molly Adams at molly@M3Ffest.com.

How can I become a food/beverage or marketplace vendor?
For information on how to become a food/beverage or marketplace vendor, please email Denise Dunn at denise@M3Ffest.com.

Lost & Found?
Please visit the information booth that is located near the front entrance. Notice something missing after the Festival ends? Please email info@M3Ffest.com. They will be sure to get back to you within 3-5 days after the last day of the Festival on where you can pick up your missing goods.

Safety & Security? Medical?
There will be police officers and security guards throughout the Festival. EMS tents will be stationed on site.

Will there be an After Hours?
Info on M3F After Hours can be found by clicking HERE.

Any other questions?
Please email info@M3Ffest.com.




SAFETY & ACCESSIBILITY


Safety First
Please stay safe before, during and after the Festival, including travel to and from Hance Park.
Accessibility
All Valley Metro vehicles are wheelchair accessible. For more information, including service hours and park-and-ride locations, please visit Valley Metro online.




RULES & REGULATIONS


Things You Can Bring

  • Sealed or empty reusable water bottles – there will be refill stations. Water bottle will also be for sale on-site.
  • Umbrellas or low-backed chairs (designated areas only) – make sure you’re comfortable.
  • Picnic Blankets & Non-framed backpacks – translation: no wheels.
  • Hula hoops – the LED kind are best, in our opinion.
  • Selfie sticks – if you must, but promise to put the phone down and enjoy the music.
  • Totems – make ’em funny.
  • Crazy costumes – encouraged!
Things We Don't Allow
  • Pets (except service animals)
  • Outside beverages/food/ice chests – we’ve got you covered with Oskar Blues, food trucks, and more.
  • Open alcohol outside the Festival grounds – this is illegal.
  • Illegal drugs
  • Weapons
  • Unlicensed vending – if you wanted to be a vendor, all you had to do was ask.
  • Laser pens
  • Motorized vehicles, with the exception of ADA vehicles
  • Professional photo or video equipment without a press pass – leave the recording to the professionals and enjoy the show.




HOTELS


If you’re planning to stay Downtown, we recommend these hotels:

OFFICIAL HOTEL OF M3F:
Hilton Garden Inn Phoenix Downtown
602.343.0006 | 15 E Monroe St, Phoenix, AZ 85004

Hyatt Regency Phoenix 602.252.1234 | 122 N 2nd Street, Phoenix, AZ 85004
FOUND:RE Phoenix 602.875.8000 | 1100 N Central Avenue, Phoenix, AZ 85004 Hotel Palomar 602.253.6633 | 2 E Jefferson Street, Phoenix, AZ 85004 Hotel San Carlos 602.253.4121 | 202 N Central Avenue, Phoenix, AZ 85004 Holiday Inn Express & Suites Phoenix Downtown 602.452.2020 | 620 N 6th Street, Phoenix, AZ 85004 Sheraton Grand Phoenix 602.262.2500 | 340 N 3rd Street, Phoenix, AZ 85004 The Westin Phoenix Downtown 602.429.3500 | 333 N Central Avenue, Phoenix, AZ 85004 The Clarendon Hotel & Spa 602.252.7363 | 401 W Clarendon Avenue, Phoenix, AZ 85013 Residence Inn & Courtyard by Marriot Phoenix Downtown 602.603.2000 | 132 S Central Avenue, Phoenix, AZ 85004